Returns
At Cane & Cavallino, we understand that sometimes a purchase may not meet your expectations. In accordance with our Terms and Conditions, you are entitled to return products within thirty (30) calendar days from the date of receipt, should you change your mind.
To initiate a return, please follow these straightforward steps:
Ensure that the products have not been used, worn, washed, altered, or damaged, and that the identification tag with the disposable seal remains attached.
Include a completed return form and the original receipt within the package.
Prepare the package for return and affix the pre-paid shipping label, which was included in your original shipment, over the previous delivery information.
Drop off the package at your local carrier.
Important Notes Regarding Returns:
Products must be in their original condition, as determined solely by Cane & Cavallino. The identification tag with the disposable seal must still be attached, and items should be returned in their original packaging.
Please be aware that we are unable to accept returns for the following items:
Sealed products that have been opened, due to health or hygiene concerns.
Personalized products.
Products that have been inseparably mixed with other items after delivery.
All returned products will be inspected by Cane & Cavallino within ten (10) working days of receipt. You will receive an email confirming the acceptance of your return and the refund amount due. In the event that a return is denied, our customer service team will inform you of the reason, and the package will be returned to you. Please note that processing times for refunds may vary by payment provider, and it may take several working days for the refund to be credited back to your original payment method.
Return Address:
Cane & Cavallino
Stationsplein 8K
6221 BT Maastricht
NETHERLANDS
This address is also available on the pre-paid shipping label and the return form.
Refunds
Once our warehouse has received your return and confirmed that all conditions have been met, you will receive an email acknowledging the acceptance of your return. The timing of your refund will depend on the policies of the credit card company used for the purchase. The date of the refund will align with the date of the original payment, ensuring that you will not incur any interest fees.
Thank you for choosing Cane & Cavallino. We appreciate your understanding and cooperation in our returns and refunds process.