When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
Which countries do you ship to?
Shipping availability and delivery options will be shown during checkout.
How long does shipping take?
Delivery times depend on your location and the selected shipping method.
What are the shipping costs?
Shipping costs are calculated automatically at checkout based on your destination and order size.
Which payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available during checkout.
Is my payment information secure?
Yes. All payments are processed through secure encrypted payment providers to ensure your information remains protected.
Why was my payment declined?
Payments may be declined for several reasons, including incorrect billing details, insufficient funds, or bank security restrictions. Please contact your payment provider or try another payment method.
How can I submit a complaint?
Customer satisfaction is very important to us. If you have a complaint regarding a product or service, please contact our support team and we will do our best to resolve the issue promptly and fairly.
How do I request a return?
To start a return, please contact our customer support team with your order number and reason for return. We will provide you with the return instructions.
What if I received the wrong item?
If you received the wrong product, please contact us immediately with your order number and photos of the item received. We will arrange a replacement as quickly as possible.
